Communication in all its facets is a very important part of my daily work as a UX Consultant. Dealing with (sometimes difficult) customers, internal coordination and sharing of critical information — often under extreme time pressure — makes up the lion’s share of my job. Good communication is therefore essential, in order to avoid misunderstandings, cope with difficult conversation situations and resolve conflicts.
Again and again we tell our customers how important it is to deal with users (= customers), to ask their opinion and to take their opinion seriously. Well, this doesn’t apply to us, does it?
In this context, the central question that matters to us as an agency is: how can we guarantee constant development of our overall competencies and the positive perception of this by the customer. To learn about this, we should also count on the opinion of our customers and collect and evaluate data in a structured way.