Communication in all its facets is a very important part of my daily work as a UX Consultant. Dealing with (sometimes difficult) customers, internal coordination and sharing of critical information — often under extreme time pressure — makes up the lion’s share of my job. Good communication is therefore essential, in order to avoid misunderstandings, cope with difficult conversation situations and resolve conflicts.
There is always potential for further professional development in this area, so I decided to join a communication seminar. It had the beautiful title “Better results for me and the thing with cooperative communication” and it was moderated by Moritz Kuffner. I have to admit that I did not expect to learn anything new, but rather I thought I would be reminded of some things I already knew, and perhaps they would shed light on some new aspects.
What Makes kokomm®?
kokomm® is more than “just” the improvement of interpersonal communication for the resolution of conflicts. Rather, it is touted as a network of different ways to think, behave and communicate which helps individuals see eye to eye, and in the best case, conflicts do not even arise in the first place.
The most important point is to identify what “I” can do to get to a common solution that is enriching and beneficial to all sides, i.e. a win-win situation for all parties involved. Through this work on yourself it is easier to deal with the “problems” and not to consider them as insurmountable, but rather see them as a solvable challenge.
Just Another Communication Seminar?
The principle of kokomm® builds on existing communication & behavior theories, such as “Nonviolent Communication” by Marshall Rosenberg and the “Harvard Concept”, but it provides new interpretations of these and puts them, I found, successfully into context.
Nothing Except Esoteric Nonsense?
kokomm® sets the focus of human activity on the “I” and one’s own behavior. This way each individual has the opportunity to change their own situation to the positive (or negative). This may initially sound esoteric, but makes it actually makes complete sense if you take a closer look!
For example, the “horizon broadening magic question” is to listen to yourself and, in particular, ask yourself while interpreting situations “Could it be different?”. Could I be misguided by my personal interpretation and could some more contemplation of my perception allow for a different interpretation? It helps tremendously to ask yourself this question again and again in everyday life.
Something else that impressed me, and that has influenced me long term, was the knowledge (which actually sounded pathetic at first): “Who is at ease with himself, cannot pollute others”! Behind this is the consciousness to work on your own fears, your sovereignty and your problem-solving competence in order to face other people in a balanced emotional state. With this inner peace and respective self-confidence, I treat people just as I also would like to be treated. A transfer of stress and “bad vibes” is avoided by this balance. So the message is: working on myself is my own area of responsibility.
My Personal Conclusion
The seminar was a huge surprise for me because it was not just another communication seminar, nor was it esoteric nonsense. The two seminar days were extremely enriching for me. Moritz not only provided many tools for my professional life, but also, many useful ideas for my personal development. I would wholeheartedly recommend this seminar.