Several calls to the customer center, long wait times and consequently more and more dissatisfied users. This cost one of our customers a lot of effort and money every day. To remedy this, we jointly developed a service app. From user requirements to concept to design, we worked closely with the client and future users on this project.
Together with our technology partner Axinom, we have developed a Video-on-Demand (VoD) app targeted at 3 to 12-year-olds. The customer was e-vision, a subsidiary of the large telecommunication provider Etisalat from Dubai.