Chatbots are not automatically better just because they have artificial intelligence or particularly funny responses. Here are 12 suggestions that really make for good chatbot UXs.
We write text daily: emails, news, presentation text, websites and user interfaces, marketing text, and maybe, as in my case, text for a blog article. But we rarely think about usability, that is, the usability of the text. Text also has usability and it can be improved.