Workshop Part 1

Creating understanding - identifying the most important challenges

The first task was to get a common understanding of the problem space. To this end, expert interviews were conducted with Marivic (online banking), Frank (help desk) and Heinrich (business information security), which enabled us to already identify the most important challenges.

Workshop Part 3

Development of solution ideas and a prototype

In the last part of the workshop, we used various creative methods to generate solution ideas that would address the prioritized challenges and the 2-year goal.At the end of the workshop, we were able to derive the steps to be tested for the prototype. We then created the prototype and tested it with six test persons. We were then able to incorporate additional findings and further optimize the result.‍

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Result

The top-rated solution is a mobile app,

• that clearly communicates the data required by the customer, which data is required from the customer,
• which can scan data and read it from the smartphone,
• which enables identification directly via VideoIdent or other procedures,
• which thus recognizes the customer and facilitates registration and access,
• which only offers the easyTAN procedure for new customers.

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