We support you with UX optimization, relaunch or redesign of apps, web or complex software. You can rely on our expertise at every stage of the project and on us working together to find the right UX methods for your specific requirements.
We support your team in the way that best suits you, your team and your project. Our UX experts have know-how for all project phases. Whether it's UX strategy, UX research, conception, design or user testing.
User needs & Value propositions
Context interviews
Affinity diagramming
Proto personas
Interaction concepts
Wireframes
UI Design
Design systems
UX specifications
Prototypes
Usability tests
UEQ surveys
Checking for accessibility
Review of implementation
We don't just do the UX and disappear again. If you want, our UX experts can help you build up knowledge in your team.
UX coachings
Context interviews
Suitable for the UX Maturity Level
Our experts have extensive experience in a wide range of industries and can help you evaluate your UX from an expert's perspective and identify potential.
Usability Expert Review
Competition analyses
Industry-independent benchmarks
Of course, you don't need all of our services. Your project has its own requirements and your team has its own individual UX maturity level. We adapt to your circumstances and support you as you need it. So what does this kind of support look like? Here is an example of the composition for one of our customers, whom we support with additional UX capacity on the one hand and help to steer projects in an orderly fashion on the other.
Our UX experts support the product owners and business analysts right from the requirements analysis stage by collecting and processing user input and taking part in discussions with the business stakeholders.
After the requirements analysis, we use the customer's own design system to create initial screens in Figma. This allows us to quickly visualize proposed solutions and UI ideas as a basis for discussion and thus drive decisions with stakeholders.
In some of the product teams that we support at this client, our UX experts write the user stories or support the product owners in detailing the stories, thus ensuring a good basis for implementation.
Our UI designers use their expertise to design new features where necessary and develop enhancements to the existing design system.
We not only support the client in the work of the individual product teams, but are also an active part of the cross-team exchange, e.g. to develop cross-platform design patterns and establish them in the product teams.
Our experts hand over the final screens to development and are part of the scrum teams for smooth implementation and direct communication between UX and developers.
User-centered design means that we involve real users right from the start.
Why?
Because these people ultimately decide the success of your product. When we know their needs, we get the best results: Products that are easy to use, useful and attractive.
How human-centered design works
We get to know the needs of your users and harmonize them with the requirements of your business. We turn needs into requirements, requirements into functions and functions into experiences.
Good UX is not just a feeling, it can be measured objectively. It is important to us to carry out such measurements regularly.
Why?
An initial measurement before the start of the project shows which areas of the product have the greatest potential for development. With each subsequent measurement, we monitor our work and prove that UX and satisfaction are actually improving.
How objective satisfaction measurement works
Users are invited by email to take part in a 10-minute online survey. The standardized UEQ questionnaire ensures objectivity, reliability and validity and measures UX in six areas.
Attractiveness
Do the users like the product?
Stimulation
Is it exciting and motivating to use the product?
Originality
Is the product innovative and creative?
Efficiency
Can users solve their tasks without unnecessary effort?
Clarity
Is it easy to get familiar with the product?
Controllability
Do users feel that they have control over the interaction?
More efficient than meetings, more effective in terms of results and significantly more fun to conduct, they are particularly valuable in the early project phases - remotely or in person. Our toolbox is full to bursting: tried-and-tested standard formats, coeno's own modules or a completely new format perfectly suited to your problem.
Creates clarity with regard to the really important challenges, structures and shortens decision-making processes. Solutions are outlined and put into an action plan.
Establish a common understanding of the meaningful scope of an application and define specific usage and system requirements - whether for MVP or the next release.
A value proposition that is formulated based on the problems and expectations of users. It provides clear orientation from the product vision to the feature specification.
Joint solution of medium-sized, complex questions in two intensive days. Resulting in consolidated requirements, ideas and implementation sketches for digital systems or products.
Design thinking is not a workshop, but an attitude. Nevertheless, in the “rapid” version, all phases can be run through in one day to create real innovations based on people's needs.
The big (four-day) sister of the UX PowerDays. Ideas are implemented in prototypes, validated directly with real users and optimized based on the results. Can also be supplemented with further iterations.
Provides an overview of the activities and tasks that users perform on the system in order to achieve their goal. The result is a process in the form of sorted post-its and sorting of features into releases.
